Refund policy

At Chitra Art, we aim to ensure that every product reaches you safely and in proper condition. If you receive a wrong, defective, or damaged product, you may request a return or replacement as per the policy below.

🔄 Returns & Replacement

Returns and replacements are accepted within 3 days of delivery only in the following cases:

• Wrong product received.

• Manufacturing defect.

• Product damaged during transit.

To be eligible for a return or replacement:

• The product must be unused and in its original condition.

• Original packaging must be intact.

• All tags, invoice, and accessories must be included.

• The return request must be raised within 3 days of delivery.

Products that have been used, installed, altered, or returned without the original packaging, tags, invoice, or accessories may not be eligible for return or replacement.

📸 How to Claim

To request a return or replacement, please contact us within 3 days of delivery.

You are required to share:

• A clear photo of the damaged/defective part.

• A clear photo of the complete product.

• A short unboxing video showing the condition of the package and product.

You can send the required photos and video through:

📧 Email: chitraart41@gmail.com
📱 WhatsApp: +91 800 75 800 76

Our team will review your request and respond within 2–3 business days.

🔍 Inspection & Approval

Once we receive your return/replacement request, our team will review the submitted photos and video.

If the request is approved:

• We will arrange the return/reverse pickup, where applicable.

• The product must be securely packed in its original packaging.

• The returned product will be inspected after it reaches us.

• Once the product passes inspection, a replacement or applicable refund will be processed.

The final decision regarding eligibility will be based on the condition of the product and the information/evidence provided.

❌ Non-Eligible Returns

Returns or replacements will not be accepted in the following cases:

• Return request raised after 3 days of delivery.

• Product has been used, installed, modified, or altered.

• Product is returned without original packaging.

• Tags, invoice, or accessories are missing.

• Required photos or unboxing video are not provided.

• Damage caused after delivery due to improper handling or use.

• Minor variations in colour, texture, finish, or appearance that are inherent to handmade products.

📞 Need Help?

For any questions regarding returns or replacements, please contact our support team.

📧 Email: chitraart41@gmail.com
📱 WhatsApp: +91 800 75 800 76

Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST